What We Collect and Why

When you sign up for velmorianq, we ask for basic identification details. Email address, name, and a password you create. That's the starting point. If you choose to connect your bank accounts for automatic transaction tracking, we receive transaction data through secure banking APIs. We don't see your actual bank login credentials though – that connection happens through encrypted third-party financial data providers.

Personal Information We Gather

• Contact details like your email and phone number (if you provide one)
• Account credentials you create for logging into velmorianq
• Financial data including transaction history, account balances, and spending patterns when you link accounts
• Budget preferences, savings goals, and category customizations you set up
• Device information and IP addresses for security monitoring
• Usage patterns showing how you interact with different features

We also track how you use the platform. Which features get clicked, how long you spend reviewing budgets, what categories you adjust most often. This helps us figure out what's working and what needs improvement. It's anonymous data aggregated across all users, but it originates from your individual activity.

How Your Information Gets Used

The core purpose is service delivery. We use your data to show you accurate budget tracking, categorize transactions automatically, send spending alerts when you're approaching limits, and generate reports about your financial patterns. Without this information, the platform wouldn't function.

Specific Use Cases

We analyze transaction patterns to improve our automatic categorization system. If the algorithm consistently misclassifies grocery purchases as dining out, we need to know that. Your corrections help train better models. We also use aggregated spending data to create benchmark reports – showing you how your budget compares to similar households in Australia.

• Processing your monthly budget calculations and tracking progress
• Sending notifications about account activity, budget thresholds, or unusual transactions
• Improving our categorization algorithms and prediction models
• Providing customer support when you contact us with questions
• Detecting suspicious activity or potential security breaches
• Complying with legal requirements and responding to valid legal requests

Communication is another use case. We'll email you about significant account changes, security updates, or new features that might enhance your budgeting. You can control most notification preferences in your account settings, though some security-related messages are mandatory.

Who Else Sees Your Data

We work with specific third parties to operate velmorianq effectively. Financial data providers facilitate the connection between your bank accounts and our platform. Cloud hosting services store the encrypted database. Payment processors handle subscription billing. Each partner accesses only what they need to perform their specific function.

All service providers sign agreements requiring them to protect your information and use it only for specified purposes. They can't repurpose your data for their own marketing or sell it onward. If a provider experiences a breach, they're contractually obligated to notify us immediately.

Legal Disclosures

Sometimes we're required to share information with authorities. Valid court orders, subpoenas, or legal investigations might compel disclosure. We review each request carefully and only provide what's legally required. When possible, we notify affected users unless prohibited by law or if notification would compromise an investigation.

Security Measures We Employ

Financial data demands serious protection. We encrypt everything in transit using TLS 1.3 protocols. At rest, data sits in encrypted databases with rotating keys. Access is strictly limited – engineers can't browse user accounts casually. Every data access request gets logged and reviewed.

We run regular security audits and penetration testing. An external firm attempts to breach our systems twice annually, then provides a detailed report of vulnerabilities. We patch issues immediately based on severity. All employees undergo security training covering phishing recognition, password hygiene, and data handling protocols.

Your Security Responsibilities

We handle our side, but security is collaborative. Use a strong, unique password for your velmorianq account. Enable two-factor authentication in settings – it adds meaningful protection against unauthorized logins. Don't share your credentials with others, even family members you trust. Log out on shared devices.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you specific rights regarding personal information. You can access what we hold about you, request corrections to inaccurate data, and ask us to delete your account entirely. These aren't just theoretical rights – we've built tools to exercise them directly in your account settings.

Access and Portability

Visit your account settings and click "Download My Data" to receive a complete export. You'll get a structured file containing all transactions, budget configurations, and account details within 48 hours. The format is CSV for easy import into other systems. No fees, no hassle.

Correction and Deletion

Found incorrect information in your profile? Update it directly in account settings. For transaction data pulled from banks, corrections need to happen at the source – but you can manually adjust categorizations within velmorianq. If you want everything deleted, use the "Close Account" option. We'll remove personal information within 30 days, though we retain some anonymized transaction data for fraud prevention as permitted by law.

• Request access to all personal information we hold about you
• Correct inaccurate or outdated details in your profile
• Export your data in a portable, machine-readable format
• Delete your account and associated personal information
• Restrict processing for specific purposes where applicable
• Lodge a complaint with the Office of the Australian Information Commissioner

Complaints and Disputes

If you believe we've mishandled your information, contact our privacy officer at contact@velmorianq.pro with details. We'll acknowledge your complaint within 5 business days and provide a substantive response within 30 days. If you're unsatisfied with our response, you can escalate to the Office of the Australian Information Commissioner through their website.

Data Retention Periods

We don't keep information indefinitely. Active account data remains accessible as long as you maintain your subscription. After cancellation, personal details get deleted within 30 days. Transaction history stays for 90 days in case you change your mind and want to reactivate. After that, it's gone.

Some data sticks around longer for legitimate reasons. Financial records used in tax calculations might need preservation for 7 years under Australian tax law. Security logs showing access patterns stay for 2 years to support fraud investigations. These retention periods balance legal requirements with privacy principles.

Cookies and Tracking Technologies

velmorianq uses cookies to keep you logged in and remember your preferences. Essential cookies enable basic functionality – without them, the platform wouldn't work properly. Analytics cookies help us understand which features get used and where people encounter problems. You can disable analytics cookies in your browser settings without affecting core functionality.

We don't use advertising cookies or third-party tracking pixels. No Facebook pixels, no Google remarketing tags. The analytics we collect stays within our infrastructure and serves solely to improve the budgeting experience for all users.

Changes to This Policy

Privacy practices evolve as our platform grows and regulations change. When we modify this policy, we'll update the "Last updated" date at the top and notify active users via email. Significant changes get highlighted in the notification with a summary of what shifted. You'll have 30 days to review before changes take effect.

Continuing to use velmorianq after the effective date means you accept the updated terms. If you disagree with changes, you can close your account before they take effect. We'll process your data under the old policy until closure completes.

International Data Transfers

All data stays within Australia – our servers are located in Sydney data centers and we don't transfer information internationally under normal operations. If that changes in the future, we'll ensure adequate protections through standard contractual clauses or similar mechanisms required by Australian law.

Children's Privacy

velmorianq isn't designed for users under 18. We don't knowingly collect information from children. If we discover an account belongs to someone under 18, we'll close it and delete associated data promptly. Parents who notice their child created an account should contact us immediately at contact@velmorianq.pro.